Privacy Policy

The website is owned and operated by ____________________ LLC acting based on the Charter (legal entity identification code __________) (hereinafter referred to as the “Company” or “we”). Bank guarantee of financial security of civil liability of the travel agent №___ from _____

This Privacy Policy describes how we collect, use, disclose, and otherwise process the personal information that we collect about individuals (“personal data”) to provide the services available from the Company through the website at (the “Website”). All numbers of the Website include their derivatives, including but not limited to add-ons and mobile websites.

By visiting the Website, you agree to the collection, use, disclosure, and processing of your personal data as described in this privacy policy.

In some cases, the Company may revise this privacy policy to reflect changes in advances in technology, law, and personal data collection and use practices.

If we make changes that alter the way we collect and/or use your personal data, such changes will be posted in this privacy policy.

If you do not agree to any changes to the privacy policy, please do not continue using this Website. You will be deemed to have consented to any change in the privacy policy when using the Website after the effective date of such changes.

Information we collect
We collect personal data about you that you provide to us when using the Website or otherwise (in the process of communicating by phone with a call center operator or exchanging messages via e-mail).

Personal data may include your name, address, telephone number, identity document series/number, expiration date, credit card details, email address, selected services, location of services, and/or duration of services. In addition to this, when you use our Website, even if you do not place an order, we may collect other information such as your IP address, geographical data, search preferences associated with certain search queries, information about your computer’s browser and operating system, application version, language settings and the pages that have been shown to you. If you use a mobile device, we may also collect data that identifies the mobile device, device-specific settings and characteristics, and latitude/longitude details. When you place an order, the system registers which websites you have ordered from.

Booking some services generally requires the provision of data not only of the Buyer (the person paying for the service) but also of the Customer and/or Service User who will use the paid service. In this case, you must obtain their consent to transfer their confidential/personal information to the Company.

Refusal to provide information
You may refuse to provide us with any information, supplement or change your personal data and/or delete your account.

You are given the opportunity to opt-out of email marketing communications in each such email that we send to you.

Please note that we reserve the right to send you confirmation emails and text messages when you book a service. These messages are part of the service booking process and contain all the information you need. You will continue to receive them even if you have opted out of our marketing communications.

Protection of your personal data
To prevent unauthorized access, we maintain appropriate electronic and organizational procedures to protect personal data from an accidental or unlawful destruction, accidental loss, alteration, or unauthorized disclosure or access.

Use of collected information
We use your personal data and other information obtained through the Website for:

registering and creating a user account;

providing relevant services (mainly to process and confirm your booking with the accommodation provider or other supplier);

providing information about our services on the Website or other websites and communicating with you to the extent necessary to provide the selected services;

to create features that will make the services available on the Website easier to use;

to improve user experience, internal training, and general optimization purposes;

to detect illegal or undesirable activities and prevent fraud, to contact you in case of any problems with your booking, as well as to notify you promptly about new services and special offers.

Marketing activities:
We use this information for marketing activities as permitted by law. When you book with us, create a user account, fill out or enter data in a booking form, or provide us with your contact information, we may use your contact information to send you news about similar travel-related products and services.

With whom we share information
The Company may share your personal information with suppliers such as hotels and other third parties we appoint to provide services on our behalf, such as web hosting, data analysis, marketing on third-party websites, customer service, and credit card companies. All these third parties will be obliged to maintain the security and confidentiality of personal data and to process personal data only following your instructions.

When you make a reservation directly with a third party to receive services, or when you use the Website to reserve a room or receive another service, we may provide your personal data to that accommodation facility or other involved third parties. Please note that we do not control the privacy practices of the services offered by our partners and service providers.

We do not disclose your data specified in the Privacy Policy, as required by law, however, we reserve the right to disclose your personal data to our affiliated companies (inside and outside your country), including employees of our affiliates and our trusted agents and representatives who have access to this information with our permission and who need to know or have access to this information to provide the service you have chosen (including customer service) and internal (audit/compliance) research.

The Company may, following applicable law, disclose personal data to protect itself from liability, in response to subpoenas, legal processes, orders, and other lawful requests of law enforcement officials, as well as authorities for fraud investigation, or as otherwise required or necessary to comply with applicable law, to protect our legitimate interests, or in connection with any sale, transfer of property or other transfer of all or part of our business or company.

Cookies and page tags
By using our website, you agree to the use of cookies and page tags. Our Website uses session and persistent call markers and page tags to collect and store certain information about you. A cookie is a small piece of information that is sent to your computer from our website and stored on your hard drive. A page tag is a piece of code that reads and writes cookie data. Both cookies and page tags may belong to the Company and/or a third party with whom we cooperate.

If you refuse to accept cookies from this Website or our partners’ websites, you may not be able to access certain parts of our Website.

Special Remarks:
Persons under the age of 18 are not allowed to use the booking services on our website. Minors may be accompanied by their parents or legal guardians who have booked a particular service unless otherwise stated in the service provider’s policy.

Please refer to more detailed information about the use of our Website. This privacy policy is an integral part of our Terms of Use.

If you have any questions about this privacy policy, please contact us using the Contact Us page.

The Law of Ukraine on Personal Data Protection.

Law of Ukraine on Tourism.

Law of Ukraine on Electronic Commerce.

Law of Ukraine on Consumer Protection

Payment security standards
Transfers on the Website are accepted following the requirements of the PCI DSS standard. We provide users with the opportunity to make payments quickly and easily and at the same time guarantee the reliable safety of their data due to multi-level protection and the use of payment card tokenization technology using a data encryption system that allows you to make payments without disclosing payment card details.

We work with reliable partners to ensure maximum protection of payment card data. By clicking the “Pay” button, you confirm that you give your consent (acceptance) to provide you with financial services for the transfer of funds to pay for the order of services by one of the following financial partners: